The image presented on the Flowergirls & Co website is a good indication of what will arrive delivered to the recipient you provided there will sometimes be variations to colour variety and size depending on what is available seasonally as we pride ourselves on sourcing the best of what is available at the time.
The more information you can provide about your delivery the smoother the process will be with less chance of any re delivery fees being incurred. Business addresses: please provide business name, complete address, hours of business, full recipients name or contact name and a contact phone number for the recipient. Residential addresses: please ensure our drivers have access to the property, if the address is within a secured location please ensure that the recipient will be home on the day of delivery or specify a safe location to leave your delivery. If our drivers cannot leave the delivery in a safe location they will be returned to Flowergirls & Co and a re delivery fee will apply.
We carefully select our add on gifts and sometimes sell out of limited stock that is available to us which will mean we will list that item as sold out.
We have been working with major companies around Australia for over 20 years supplying their gifting needs as well as organising bespoke flowers and gifts for weddings, events and other special occasions. Please contact us directly with your enquiry at flowers@flowergirlsandco.com.au and one of our dedicated staff will respond to you within 24 hours during business hours Monday - Friday.
Yes we do we offer our standard Flowergirls & Co complimentary gift card free of charge or we have a large variety of curated gift cards available to purchase to compliment your occasion which can be added during your shopping cart experience.
Our cards are printed out from our website so your message is presented exactly the way you sent it out use the available character limit wisely! If you need to write a message that is longer that the text available please contact us directly at flowers@flowergirlsandco.com.au and we will see what we can do.
Please contact us directly on 03 5977 0057 and one of our helpful staff will assist you with your online order.
Our order cut off is 12 noon our drivers take several runs out during the day and to make sure everyone receives their deliveries unfortunately we cannot accommodate late orders.
Become a Flowergirl VIP and receive exclusive offers learn about new products before anyone else. If you have a discount or coupon code to use you can enter this at the review your cart section at the checkout be sure to check the terms and conditions and expiration dates, unfortunately if you forget to add a code we cannot refund this retrospectively.
Firstly, please try checking your internet connection, trying a chrome browser and triple check you have filled in all the required fields when ordering. If you're still experiencing problems please send our customer care team an email or call us directly on (03) 5977 0057 and we will sort any of your problems out.
Please notify us of any mistakes or updates as soon as possible via our contact us form. If any incorrect delivery details have been provided and the gift has already been delivered a re-delivery fee will apply, gifts cannot be re-delivered until re-delivery fee has been processed. We can only guarantee changes that are made at least 24 hours before your delivery date, but always give it a try and let our customer care team know and we will see what we can do.
You can cancel your order within 24 hours of the delivery date and receive a full refund. If it is the day of delivery and your gift hasn’t left the store we can cancel your order and give you a store credit. We cannot cancel your order if it has already been dispatched.
Our team at Flowergirls work extremely hard to get everyone's orders out as early as possible in the day. Unfortunately we cannot accommodate this.
Sometimes our confirmations can be sent to junk or spam folders or you may have entered your email address incorrectly, if you saw: "Thanks for your order" with an order number, then we will definitely have it. If you are concerned please contact our customer care team at flowers@flowergirlsandco.com.au or 03 5977 0057.
The pictures of arrangements on our website are a very good indication of what you will receive obviously there will be seasonal variations that just aren’t around at certain times of the year so we will substitute with something just as beautiful and to equal value.
With proper care our flowers usually last 7 days however some flowers will last up to 2 weeks some are even able to be dried out to last a lifetime.
We buy most of our flowers from local growers some are grown interstate purely due to the climate as some varieties of flowers wont grow north or south of the border but we do choose local over imports every time.
Our flowers are made fresh daily and are made to your specific order our florists take great pride in the work that is sent to all the people that you love, we exist to make peoples day that’s why if your not 100% satisfied we promise to make it right reach out to our customer care team at flowers@flowergirlsandco.com.au or 03 5977 0057.
Sometimes the outer petals that have been protecting the softer inner petals can brown off a little quicker by removing any outer petals or damaged petals you will find soft new petals inside.
Specific flowers may vary each week depending on seasonal availability sometimes we will have to substitute colour or variety, we will always send something to the same value.
Here are a few tips that have stood the test of time: - Remove all lower leaves so they aren’t in the water. - Trim the stems every couple of days. - Change the water a the same time you cut the stems. - Avoid direct sunlight or warm or cold drafts. - A teaspoon of bleach in the water also keeps the water clean.
Throughout the whole of the Mornington Peninsula from Langwarrin to Portsea.
Yes we do. The bays and Beleura Private are FREE for delivery. Please make sure that a patient you are sending to hasn’t been discharged and staff are working that day between 9 am and 5 pm ward and bed numbers are desirable and please bear in mind that the courier will leave the flowers at reception and staff at the hospital will be responsible for getting the flowers to the recipient.
We deliver Monday to Friday. Our order cut off is 12pm if not sold out prior.
We don’t deliver on Saturday or Sunday. You are welcome to organise to have the flowers picked up however this must be ordered by the Friday before the weekend.
We deliver flowers from 9am to 6pm Monday to Friday we are unable to provide specific time slots for orders sorry ! we take a number of deliveries at the same time and can be covering 200-300 kms in 1 day the routes change everyday.
When you are in the process of completing your order you will be prompted to enter the recipients delivery address. There will be a drop down box that will match your address with suburbs and your delivery cost will be automatically calculated.
We don’t require a signature. We add an authority to leave on all of our deliveries. The only time we won't leave the flowers, are if the site is unsafe or we don’t have access to the delivery address. The flowers will then be returned to Flower Girls & Co. and you will be contacted to organise an alternative delivery option.
As much relevant information as possible will alleviate the chance of re-delivery fees being incurred. Business: please provide business name address any relevant special delivery instructions. Residential: please ensure the driver will be able to gain access to the property if the address is in a secured building please ensure the recipient will be home and supply us with a phone number for the recipient if the driver can't leave the flowers in a safe location they will be returned to Flowergirls & Co HQ and a re delivery fee will apply.
If you provide us with an incorrect address or an incorrect name we cannot accept responsibility for the failed delivery. We will arrange to re-deliver but a re delivery fee will be incurred. We may not be able to re-deliver the same flowers and will need to charge 50% of the original order cost plus the re-delivery fee.
We can be delivering flowers up to 6pm in the evening. There could be a number of scenarios that throw the day out including weather, and traffic conditions.
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